📞 +91-9645700045 | ✉ parappurscb@gmail.com                                                                            📍 Parappur, Malappuram | Ltd No. D 1987

Refund and Cancellation Policy

Policy regarding payment refunds and cancellations

Effective Date: June 2026

Introduction

Parappur Service Co-operative Bank Ltd. No. D 1987 is a Primary Agricultural Credit Society (PACS) functioning under the Department of Co-operation, Government of Kerala.

The official website of the Bank (www.parappurscb.com) is primarily intended for informational purposes and does not currently facilitate online payments, purchases, or financial transactions directly through the website.

Digital payment facilities, including loan repayments and other approved transactions, are available only through the Bank’s official Mobile Banking Application using authorized payment gateway services.

General Refund Policy

Payments made through the Bank’s Mobile Banking Application are generally considered final and non-cancellable once successfully processed.

Refunds may be considered only in exceptional circumstances involving technical errors, duplicate transactions, or failed transactions resulting in unintended debits.

All refund requests are subject to verification by the Bank.

Eligible Cases for Refund

A refund may be considered in the following situations:

1. Duplicate Debit Due to Technical Error

If a customer’s account, card, or payment method is debited more than once for the same transaction because of a technical issue, the excess amount may be considered for refund after verification.

2. Excess Amount Debited

If an amount greater than the intended payment is debited due to a system, technical, or processing error, the excess amount may be refunded upon confirmation.

3. Failed Transaction with Successful Debit

If the payment amount is debited from the customer’s account but the intended transaction is not successfully completed, the amount may be eligible for refund after reconciliation and verification.

Refund Processing

All refund requests will be reviewed and verified by the Bank.

Where a refund is approved:

  • The refundable amount will be processed to the original source of payment whenever possible.

  • Applicable payment gateway charges, bank charges, or third-party transaction fees may be deducted where permitted.

  • Processing time may vary depending on the payment gateway, banking network, and verification procedures.

Refund Request Procedure

Customers seeking a refund must provide:

  • Transaction Reference Number

  • Date of Transaction

  • Amount Debited

  • Account Details (if required)

  • Payment Receipt or Proof of Transaction (if available)

  • Brief Description of the Issue

The Bank may request additional information to facilitate verification.

Non-Refundable Transactions

Refunds will generally not be provided in the following situations:

  • Customer error in entering payment details.

  • Authorized and successfully completed transactions.

  • Change of mind after a successful payment.

  • Delays caused by third-party banks or payment service providers where the transaction is ultimately successful.

  • Any transaction that is determined to be valid after investigation.

Cancellation Policy

Once a payment transaction has been successfully completed through the Mobile Banking Application, it generally cannot be cancelled.

Customers are advised to carefully verify all transaction details before confirming any payment.

Limitation of Liability

Parappur Service Co-operative Bank Ltd. No. D 1987 shall not be liable for losses resulting from:

  • Incorrect information provided by the customer.

  • Customer negligence.

  • Network interruptions beyond the Bank’s control.

  • Delays caused by payment gateways, banks, or third-party service providers.

  • Technical failures occurring outside the Bank’s systems.

Changes to this Policy

The Bank reserves the right to modify, update, or replace this Refund & Cancellation Policy at any time without prior notice.

Any revisions will be published on this page and shall become effective immediately upon publication.

Contact Information

For refund-related enquiries, please contact:

Parappur Service Co-operative Bank Ltd. No. D 1987
Parappur P.O.
Malappuram District
Kerala – 676503
India

📞 Phone: +91-9645700045

✉ Email: parappurscb@gmail.com

🌐 Website: www.parappurscb.com

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